Terms and Conditions
These Terms and Conditions govern the use of the TenantBridge UK website and services. By using our website or submitting a case, you agree to these Terms.
If you do not agree, please do not use our website or services.
1. About TenantBridge UK
TenantBridge UK is an independent tenant relocation support service. We assist landlords, agents, and accommodation providers by facilitating relocation-based solutions where possible.
We do not provide legal advice, legal eviction services, or enforcement services.
2. Eligibility
By using this website, you confirm that:
- you are at least 18 years old
- you have authority to submit information relating to the property or tenancy
- all information you provide is accurate to the best of your knowledge
3. Services Provided
TenantBridge UK may provide the following:
- case assessment and review
- communication support and engagement (where appropriate)
- referral support to accommodation providers
- relocation facilitation discussions
TenantBridge UK does not guarantee any specific outcome.
4. What We Do Not Provide
TenantBridge UK does not:
- carry out evictions
- remove tenants from properties
- enforce tenant removals
- provide legal advice or legal representation
- replace the formal legal eviction process
If legal action is required, landlords must consult a qualified solicitor or legal professional.
5. Case Submissions
When submitting a case, you agree:
- to provide truthful and accurate details
- not to submit misleading or false information
- that we may contact you for further information
- that we may decide not to proceed with a case at our discretion
We reserve the right to decline any case without providing a reason.
6. Communication and Engagement
Where appropriate, TenantBridge UK may engage with tenants or third parties to explore relocation options. Engagement is carried out professionally and respectfully.
TenantBridge UK does not apply unlawful pressure or coercion.
7. Fees and Payments
Fees (if applicable) will be discussed and confirmed separately depending on the case and level of support required.
No service is considered confirmed until agreed in writing or by documented confirmation.
8. No Guarantee of Results
TenantBridge UK cannot guarantee:
- that a tenant will accept relocation
- that accommodation will be available
- that resolution will be achieved within a specific time
- that losses will be recovered
Each case depends on tenant cooperation, availability, and circumstances.
9. Liability Disclaimer
To the maximum extent permitted by law:
TenantBridge UK is not liable for:
- financial losses, rent arrears, or missed payments
- legal costs incurred by landlords
- damages arising from tenant behaviour
- delays caused by third parties
- outcomes of tenancy disputes
Our service is advisory and facilitation-based only.
10. User Responsibilities
You agree not to:
- misuse our website
- submit harmful, illegal, or abusive content
- attempt to access restricted systems
- use our service to harass or threaten tenants
We reserve the right to block access or refuse service if misuse occurs.
11. Intellectual Property
All website content, branding, logos, and written materials are the property of TenantBridge UK unless otherwise stated.
You may not copy, reproduce, or distribute content without written permission.
12. Privacy and Data Protection
Use of our services is also governed by our Privacy Policy. By using our website, you consent to our data handling practices described in that policy.
13. Third-Party Services
We may work with third-party accommodation providers and service partners. TenantBridge UK is not responsible for the actions, availability, or decisions of third parties.
14. Termination of Service
We may suspend or terminate access to our services if:
- false information is provided
- abuse or harassment is identified
- unlawful activity is suspected
- continued engagement is not possible
15. Changes to These Terms
We may update these Terms at any time. Changes will be posted on this page.
16. Governing Law
These Terms and Conditions are governed by the laws of England and Wales. Any disputes will be handled under the jurisdiction of the UK courts.