Privacy Policy
TenantBridge UK (“we”, “our”, “us”) is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website or services.
By using our website or submitting information to us, you agree to the terms of this Privacy Policy.
1. Who We Are
TenantBridge UK is an independent tenant relocation support service operating in the United Kingdom. We assist landlords and accommodation providers by facilitating relocation discussions and referral support.
2. Information We Collect
We may collect and process the following information:
A) Information You Provide
- Full name
- Email address
- Phone number
- Property location details
- Tenancy-related details submitted via forms
- Information about disputes, arrears, or tenancy issues
- Any messages or attachments submitted
B) Information Collected Automatically
When you visit our website, we may collect:
- IP address
- Browser type
- Device type
- Website usage data (pages visited, time spent)
This data may be collected using cookies or analytics tools.
3. How We Use Your Information
We may use your personal information to:
- respond to enquiries and form submissions
- assess cases submitted by landlords or agents
- communicate with relevant parties where appropriate
- match tenants with relocation opportunities (where possible)
- contact accommodation providers for referral opportunities
- improve our website and services
- meet legal and regulatory requirements
4. Legal Basis for Processing (UK GDPR)
We process personal data under one or more of the following legal bases:
- Consent (where you provide information voluntarily)
- Legitimate interests (to operate our service and respond to requests)
- Contractual necessity (where service engagement is agreed)
- Legal obligations (where applicable)
5. Sharing of Information
We may share information only where necessary and relevant, including with:
- accommodation providers within our network
- landlords or agents involved in the case
- third-party service providers (such as email hosting, website hosting, CRM systems)
- legal or regulatory authorities if required by law
We do not sell personal information to third parties.
6. Confidentiality
We treat all information submitted to TenantBridge UK as confidential and handle cases professionally. Information is only shared when required for case assessment or relocation facilitation.
7. Data Storage and Security
We take reasonable steps to protect your data using security controls and restricted access. However, no online system can be guaranteed 100% secure.
8. Data Retention
We keep personal data only as long as necessary to:
- provide our services
- comply with legal obligations
- manage internal records
You may request deletion of your information, subject to legal requirements.
9. Your Rights (UK GDPR)
You have the right to:
- request access to your personal data
- request correction of inaccurate data
- request deletion of your data
- object to processing
- request data portability
- withdraw consent at any time (where applicable)
To exercise your rights, contact: info@tenantbridgeuk.co.uk
10. Cookies
Our website may use cookies to improve user experience and track website performance. You may disable cookies in your browser settings.
11. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page.